Cancellation and Refund
At TheCocoBees.com, we want you to be completely satisfied with your purchase. If you wish to cancel an order or request a refund, please review our policy below:
Order Cancellation:
- If you wish to cancel your order, please contact us as soon as possible. We process orders promptly, and once your order has been shipped, it cannot be canceled.
- Orders that have already been processed and shipped cannot be canceled.
- Orders for personalized or customized items cannot be canceled once production has begun.
- If your order has not yet been processed or shipped, we will do our best to accommodate your cancellation request.
Refund Policy
We offer refunds under the following circumstances:
1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or issue a refund.
2. Incorrect Orders: If you receive an incorrect item in your order, please contact us within 7 days of receiving your order. We will arrange for the correct item to be shipped to you or issue a refund.
3. Unsatisfactory Products: If you are unsatisfied with your purchase for any reason, please contact us within [insert number] days of receiving your order. We will review your request and may offer a refund or exchange, subject to our discretion.
4. Non-Delivery: If you have not received your order within the estimated delivery time, please contact us. We will investigate the issue and may offer a refund or reshipment, depending on the circumstances.
Refund Process:
- To request a refund, please contact us with your order number and the reason for your request.
- Refunds will be issued to the original payment method used for the purchase.
- Refunds may take [insert number] business days to process, depending on your payment provider.
- Shipping and handling charges are non-refundable, except in cases where an error was made on our part.
Exceptions:
- We do not offer refunds for digital products or gift cards.
- Clearance or sale items are final sale and cannot be refunded.
Contact Us:
If you have any questions about our cancellation and refund policy, or if you would like to request a cancellation or refund, please contact us at info@thecocobees.com
Order Cancellation:
- If you wish to cancel your order, please contact us as soon as possible. We process orders promptly, and once your order has been shipped, it cannot be canceled.
- Orders that have already been processed and shipped cannot be canceled.
- Orders for personalized or customized items cannot be canceled once production has begun.
- If your order has not yet been processed or shipped, we will do our best to accommodate your cancellation request.
Refund Policy
We offer refunds under the following circumstances:
1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or issue a refund.
2. Incorrect Orders: If you receive an incorrect item in your order, please contact us within 7 days of receiving your order. We will arrange for the correct item to be shipped to you or issue a refund.
3. Unsatisfactory Products: If you are unsatisfied with your purchase for any reason, please contact us within [insert number] days of receiving your order. We will review your request and may offer a refund or exchange, subject to our discretion.
4. Non-Delivery: If you have not received your order within the estimated delivery time, please contact us. We will investigate the issue and may offer a refund or reshipment, depending on the circumstances.
Refund Process:
- To request a refund, please contact us with your order number and the reason for your request.
- Refunds will be issued to the original payment method used for the purchase.
- Refunds may take [insert number] business days to process, depending on your payment provider.
- Shipping and handling charges are non-refundable, except in cases where an error was made on our part.
Exceptions:
- We do not offer refunds for digital products or gift cards.
- Clearance or sale items are final sale and cannot be refunded.
Contact Us:
If you have any questions about our cancellation and refund policy, or if you would like to request a cancellation or refund, please contact us at info@thecocobees.com